How can I file a complaint with the Malta Gaming Authority?

MGA licensees are required to give you clear and accessible information on how to make a complaint if you are not satisfied, including timescales and how to escalate the complaint. If you experience any difficulties with an online gaming operator licensed by MGA, you should refer the complaint and all relevant facts to the MGA’s Player Support Unit found on their Support page where you can fill in a form with all details.

Can I pay with Cryptocurrency at casinos licensed by the MGA?

The Malta Gaming Authority accepts applications to start using blockchain technology and cryptocurrencies within their platforms. Because MGA allows cryptocurrency payments, you can pay with cryptocurrencies at MGA casinos.

How strict, difficult and time-consuming is the licensing process?

The process can be very time consuming, usually a minimum of 6 months . Receiving your MGA approved licence involves a heavy cost and probably the most rigorous vetting process amongst all licensing jurisdictions worldwide. It is for this reason that the MGA licence is one of the industry’s most widely recognised licences.

Is there a player protection scheme by the MGA?

The MGA enforces regulations and protocols to ensure that its licensees provide a transparent, fair, and safe gaming service. Licensees must provide access to the complaint escalation process, must hold players’ funds and personal information in a secure manner, and must adhere to protocols for handling players’ voluntary limits and self-exclusion, as well as under-age gambling.

How can I self exclude myself from playing at all casinos licensed by the MGA?

To self-exclude, you must sign a form provided by the operator, choosing how long you want the ban to last - 1-year, 5-years or for life, and to which operators’ sites this is to apply. You may also set limits on your deposit amount, per day, per week or month. There is no single service yet for exclusion from all MGA licensed casinos.

How costly is it to acquire an MGA licence?

To obtain a gambling licence with the Malta Gambling Authority, there are several taxes and obligatory payments. The license fee is €25,000 and a request for the application processing costs €2,300. Annual license renewal costs €1,500. These are average figures but may vary slightly for different licensees, depending on their requirements.

In which countries the MGA gambling licence can be used?

The MGA gambling licence is used mainly in EU countries , as Malta has become one of the top EU online gambling hubs in the world. A Malta iGaming online gambling licence may be used in all countries that don’t have any local prohibition on gaming. Currently, the MGA jurisdiction includes more than 180 countries worldwide .

Why are so many gambling companies based in Malta?

Malta is a popular country in which to base online gambling companies for many reasons. It has adopted the world-accepted Euro as its currency. Geographically well-positioned, it has a diverse, highly skilled and multilingual workforce to serve the globalised gambling industry. The tax rate for business is very favourable, at no more than 5% of total revenues.

Top Malta Gaming Authority Online Casinos

List of MGA Approved Casinos

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