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    Online Casino & Gambling FAQ

    Do you have important and burning questions that you need answered? Are you baffled by online casinos and the many aspects of playing at top-rated casino sites? CasinoWow is here to save the day!

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    Ask CasinoWow

    Welcome to CasinoWow's FAQ section! We understand that online gambling can sometimes be a blur. While we all hope for a smooth gaming experience, there may be times when we need a few questions answered.

    Here at CasinoWow, our goal is to guide you through every aspect of the online gambling experience. If you have a burning question that you need answering which relates to any aspect of playing at an online casino, feel free to ask away!

    And in case you don't find what you are looking for, feel free to contact us through our support page, and we will get back to you right away.

    Now, take a look at our extensive list of frequently asked questions below, and perhaps you'll find the answer you need.

    Don't let a lack of answers hold you back from enjoying everything that online casinos have to offer!

    An extensive list of FAQs


    No matter what you need to know, CasinoWow has the answers. Learn more about getting started at any of our top-rated online casinos, including the legal gambling age, how to open an account, and much more.

    Once you're settled, find out more about how to gamble safely at online casinos. Learn how to manage your bankroll and how to set limits on your account too. Your safety is our number one concern!

    If you have questions about making deposits or grabbing withdrawals from your casino account, take a look at the questions we have answered. But always remember, if you're unsure about a specific issue relating to your casino of choice, you should always feel comfortable contacting your casino support team.

    We all know that our cash is important, especially when playing at an online casino, and that includes how to make the most of casino bonuses. We have the answers you need if you're unsure how these bonuses should work or how you can benefit the most from them.

    CasinoWow is about explaining how the gambling world works, and that's why we cover topics such as casino games and how they work, how to verify your casino account, and so much more.

    No matter where you choose to play or what you need to know, CasinoWow can help you on your way to greatness!

    Take a look at our FAQ section today or submit your own question for more information.

    Getting Started

    Getting Started

    Safe Gambling

    Safe Gambling

    Payments

    Payments

    Casino Bonuses

    Casino Bonuses

    Casino Games

    Casino Games

    Races & Collectables

    Races & Collectables

    Security & Technical

    Security & Technical

    Casino Complaints

    Casino Complaints

    CasinoWow FAQs

    CasinoWow FAQs

    Getting Started

    What is the legal age to play at an online casino?

    If you're under the age of 18, you will not be able to open an online casino account. There may be different rules depending on your country of residence, so always be sure to double check your facts before creating an account. Certain casinos may require you to be 21 before welcoming you with open arms.

    Is online gambling legal in my country?

    Online gambling and legal issues is a tricky situation. Each country and territory has its own set of rules and regulations. Depending on the country you reside in, you may have full access to online casinos, restricted access with little to no support, or gambling may be illegal entirely.

    Take a look at our country regulation guides for more information or be sure to do quick a search on the laws of your land. Always ensure that you're playing legally, or you may find yourself in an unnecessary amount of trouble.

    How can I easily open my own online casino account?

    Getting started at most online casinos is as easy as can be. Simply visit our list of top online casino options, take your pick, and click the ‘Sign Up’ button.

    Once you've filled in your basic details, you'll need to add your credit card or third-party banking details before being able to make a deposit. Grab a welcome bonus that suits your needs and start playing! Always be sure to read the terms and conditions before playing to keep yourself safe.

    Can I play using my home currency?

    Each online casino has a particular number of currencies available for you to make use of when playing your favourite casino games. Unfortunately, not all casinos offer every currency available, but you will have the choice of popular currencies.

    Depending on the country your online casino is licensed in or which currencies they've opted to support, you should have access to playing in USD, GBP, or Euro. Always make sure that the online casino you choose has the currency you prefer.

    Where can I find the gambling license information for my online casino?

    A registered and trusted online casino should have all of their licensing information readily available. If the online casino you've chosen is regulated and legal, you should find a badge or licensing information at the bottom of the page, as well as on their 'About Us' page.

    If there's no sign of licensing visible, it's best to try a top-rated online casino instead.

    Why should I play at an online casino?

    We've all heard of the thrill that comes with chasing a big win and the potential life-changing sums of money that can be won while enjoying online casino games.

    The reality is that playing at an online casino is a lot of fun, especially if you enjoy slots or table games. Above all else, playing at an online casino should be entertaining!

    Is the Return to Player (RTP) rate really that important?

    The Return to Player or RTP is the rate at which you could possibly be rewarded while playing your favourite casino game.

    In the iGaming industry, this term refers to the percentage of all wagered cash that an online slot machine may payout to those who spin the reels. The higher the RTP, the better!

    Can I have more than one online casino account?

    It's standard policy at highly-rated online casinos that only one account per household or IP address may be opened at any one time. This cuts down on the chance of fraud or the potential of cheating bonus systems set in place.

    If you're found to have more than one account and any given casino, you could have your funds frozen or be banned for good.

    I need to change my casino account details. Help!

    Changing your account details is a breeze at most online casinos. All you have to do is visit your account settings and make the changes you need.

    If your particular online casino doesn't give you that option, contact customer support and request to make the changes manually.

    Safe Gambling

    Is playing with real cash at an online casino safe?

    Yes! The key to playing safely and responsibly is choosing an online casino that has been tried and tested. Take a look at any of our top-rated online casinos and you'll see that they offer safety and security.

    There's no need to fear when you can play with peace of mind. Plus, keep an eye out for encryption certificates that ensure your online casino is safe from hackers for extra protection.

    Should I use my credit card at an online casino?

    A licensed and regulated online casino should always be a safe bet when using your credit card to make deposits. Keep your eyes peeled for the SECURE tag or https:// in the URL bar. This will be your first clue that you're safe.

    However, if you're uncomfortable using your credit card details, take a look at the third-party options (such as Skrill, Neteller etc) that your online casino should offer.

    Will my money be safe with an online casino?

    Have you signed up at a top-rated online casino with a record of positive reviews? If yes, your money should be completely safe. It's an online casino's job to manage the deposits and withdrawals taking place in your account.

    As long your connection is secure, and you've done your research, you should be able to play, win, and withdraw with peace of mind. If you're not sure where to start, take a look at our list of top online casino options.

    How much is too much? Do I have a gambling problem?

    If you're afraid that you're spending too much or indulging at an online casino too often, it's better to seek help before it's too late. Take a look at whether your online casino has the option to self-exclude or set your account to time out for a predetermined number of days, weeks, or months.

    Reach to any of the organisations designed to help with these issues and read our Responsible Gambling guide for more information.

    Can I set deposit limits on my casino account?

    Responsible players know their limits when it comes to gambling and responsible online casinos make setting limits a possibility. If you feel the need to limit how much you spend, visit your account settings and set the limit that suits your needs.

    You should have the option to set limits to the deposits you make daily, weekly, and monthly. Always contact your casino's support staff if you're unsure of how to get started with this process.

    What is money management and why does it matter?

    We've all heard the saying that "money makes the world go round", but what happens when that money runs out? We'd rather not have you find out and that's why money management when playing at online casinos is important!

    Managing your bankroll means setting a limit to how much you're willing to spend, limiting how much you bet, and not exceeding your deposit boundaries. True winners always know when to stop. Take a look at our Money Management guide and learn everything you need to know.

    Can I close my online casino account?

    If you've decided you've had enough or you simply want to move on to a different online casino with no loose ends, closing your account is always an option. All you have to do is visit your account settings, locate the 'close account' option and complete the necessary steps.

    If you're unsure of how to proceed, contact customer care and ask them to close your account manually.

    Payments

    How do I make a deposit into my casino account?

    The quick and easy process of making a deposit will be available with the click of a button. Locate the 'Deposit' link or click on your balance and select the amount you'd like to deposit into your account. You'll also be required to add your credit card details or choose a third-party method.

    Complete the transaction and you'll be ready go! Consult our Deposits and Withdrawal Guide for more information

    I would like to withdraw from my account. How do I get started?

    Much like making a deposit into your account, the process should be fairly simple and painless. Visit your account or wallet and click the 'withdraw' link. Stipulate how much you'd like to withdraw from your account and make sure that you're aware of any fees related to the withdrawal method you choose.

    Also take note of the minimum withdrawal amount your online casino should provide.

    Is there a minimum amount I have to deposit?

    Each online casino you visit will have a different set of rules in place.

    Generally, there will be a minimum deposit amount if you're planning to claim in deposit bonuses, so take a look at the terms and conditions provided.

    On average, casinos ask for a minimum deposit of $/£/€ 10 to get started.

    What is the maximum amount I can deposit?

    Each online casino you visit will have its own set of rules and regulations regarding deposits and withdrawals.

    Depending on your status at the casino (if you're a VIP or not) and your deposit method, you will have different available limits.

    Always check in with the casino support staff if you're unsure how to proceed.

    Is there a limit to how much I can withdraw from my account?

    Yes. The majority of online casinos available around the world will limit how much you can withdraw from your account at any given time. This amount is usually limited on monthly basis but could translate into individual limits too.

    Take a look at the on-page terms and conditions or consult the customer support staff for more information.

    Will I be charged a fee for making a deposit or withdrawal?

    Fees are standard when depositing or making withdrawals from your online casino account. However, the amounts can change based on which deposit or withdrawal method you use.

    These fees should be stated before you complete your transaction, so be sure to keep your eyes peeled for the information you need.

    Can I use more than one payment method?

    Depending on the casino you've joined, you may have access to multiple payment or banking methods. Most players tend to use one method for withdrawals and one for deposits, but you should have access to as many as you need.

    Always ensure that the online casino you join has the payment methods you need before signing up.

    Which withdrawal methods will I have access to?

    Each online casino you join will have different methods of making withdrawals from your account. As standard practice, you should be able to withdrawal straight into your credit and via a bank transfer.

    Other than that, the third-party payment providers your casino supports could include paysafecard, Neteller, Skrill, PayPal and many more.

    When will I receive the money I've withdrawn from my casino account?

    Before you decide how to withdraw cash from your account, take a look at the terms related to each method. You'll find that most online casinos require up to 3 days before your funds will reflect in your account if you've chosen to withdraw using your credit card.

    Many third-party companies will instantly deposit your funds into your chosen bank account once the transaction has been approved.

    What is the Reverse Withdrawal feature?

    If you've withdrawn money from your online casino but you change your mind, certain online casinos give you the option to reverse your withdrawal during the pending time period.

    If you decide to make use of this function, your withdrawal will be cancelled, and your funds will once again in appear in your account.

    I've made my withdrawal but I don't see my funds. Help!

    If you've successfully made a withdrawal from your account and you've waited the period of time stated during the withdrawal process, don't panic!

    Simply contact your casino's customer support team and query the transaction. Always ensure that you keep receipts and confirmation of your transactions for moments such as this.

    Casino Bonuses

    What is an online casino bonus or promotion?

    Playing at online casino can come with a number of perks including the chance to grab bonuses and make the most of promotions!

    Casino bonuses can come in different shapes and sizes including free spins, bonus cash, or exclusive rewards. Promotions are generally tournaments or special offers that can be claimed for a limited period of time. Learn more in our Casino Bonuses guide!

    How does a match bonus work?

    You may be met with many different bonuses and promotions while playing at online casinos. If you're offered a match bonus, that means you'll have to make a deposit into your account before activating a bonus that will match your deposit.

    Bonuses differ from time to time, so that means you could receive a 50% match bonus or even a 100% match bonus! Always read the terms and conditions before playing along.

    Do game restrictions apply when using a bonus?

    Yes. Depending on the offer available and which casino you're visiting, there will almost always be game restrictions in place.

    Certain bonuses will reward you with free spins or bonus cash to use on specific games only, while others may give you access to games by a particular provider; such as NetEnt. Take a look at the terms and conditions before making your qualifying deposit.

    Are free play bonuses really free?

    Yes and no. While most casino bonuses require you to make a deposit before receiving something for "free", a free play bonus differs slightly. One of the great things about this bonus type is that no deposit is needed to play for free!

    However, there will more than likely be a wagering requirement attached to this offer which means you need to wager your winnings before being able to withdraw from your account. You may also be restricted to certain games. Read the terms and conditions before playing along or ask the customer support team for more information.

    How do free spins bonuses work?

    If you're a fan of exploring new online slots from the comfort of your home, then you'll love free spins bonuses! Once you complete the bonus requirements (usually by making a deposit into your account), you'll free spins.

    These free spins may be valid for one particular slot or a number of online slots. Free spins will also have a set betting amount attached to each spin. Read our Free Spins Casino Guide for more information on how these bonuses really work.

    What is a free cash bonus and how does it differ from a free play bonus?

    Much like a free play bonus, free cash bonuses do not require you to make a deposit before being rewarded. While free play bonuses may restrict you to playing certain casino games, free cash bonuses are often more forgiving.

    You'll have cash added to your bankroll which can then be used as you please. These bonuses may or may not require you to wager any winnings you snag before making a withdrawal. Always read the terms and conditions before playing along!

    How can I earn a Loyalty Bonus?

    Many online casinos give their players the chance to join loyalty programs. Whether these programs are exclusive and can only be joined by making big deposits, or you simply climb the ranks as you play, the rewards can be very exciting.

    If your online casino has a loyalty program, follow the steps required to earn a Loyalty Bonus! This could mean making a certain number of deposits, wagering a certain amount of cash each month, or simply logging in to your account every day.

    Do online casinos reward High Rollers or VIPs?

    Definitely! Any online casino worth its salt will gladly go out of their way to show their appreciation for their top players. Depending on how much you deposit into your account, your consistent support of the casino, and your number of big wins, you could be rewarded with a High Roller or VIP bonus.

    These bonuses are often very extravagant with special wagering requirements, withdrawal limits, and more. It pays to be a VIP at top online casinos. Read our guide to High Roller VIP bonuses and find out more.

    What are exclusive casino bonuses?

    The name alone may tell you a thing or two about these very special bonus offers, but in reality, they can differ from casino to casino. For the most part, exclusive bonuses are used to welcome players to online casinos.

    This may mean you receive a special offer on an exclusive game, or perhaps you'll receive a boosted welcome bonus? It all depends on your online casino. Take a look at our Exclusive Bonuses casino guide to find out more.

    Is it possible to receive a bonus for live casino games?

    Of course! Live casino games are just as much a part of the online casino experience as slot games and therefore are treated to bonuses too.

    The only difference is that these bonuses may have their own requirements, wagering specifications, and special rewards. Read the full terms and conditions before playing along to avoid disappointment.

    I love mobile casino games! Can I get bonuses too?

    Without a doubt! Mobile casino games are a fun way to experience winning on the go and that means bonuses can be found for these games too. You may find yourself treated to a special mobile casino welcome bonus when you first sign up at a casino.

    Or perhaps you'll take part in a special mobile promotion where you'll be rewarded with a mobile casino games bonus. Read our Mobile Casino Bonuses guide for all the information you need.

    How can I claim my online casino welcome bonus?

    Welcome bonuses are the most common and simple to use casino bonuses available. Claiming yours should be as easy as can be. Simply create your new casino account and either use the bonus code provided or click the bonus button on the deposit screen.

    Once your deposit has successfully been added to your account, you should find your welcome bonus ready to be enjoyed.

    Where can I find out more about wagering requirements on my bonus?

    The majority of bonuses found at online casinos are loaded with wagering requirements that need to be fulfilled before a withdrawal can be made from your account. If you'd like to know how much of your winnings you need to wager, you should be able to see this information in your wallet.

    If you're unable to find the information you're looking for, your casino's customer support team should be able to help. Learn all about wagering requirements in our handy guide.

    Are wagering requirements important?

    If you ever intend to make use of online casino bonuses, then you definitely need to know all about wagering requirements. When you're rewarded with a casino bonus, free spins, bonus cash, or deposit bonus, you may be subject to wagering requirements on your winnings and/or deposit.

    This means you'll need to wager your deposit and/or winnings on qualifying casino games a certain number of times before you make a withdrawal. If you'd like to know more, take a look at our handy Wagering Requirements guide for more information.

    Casino Games

    Are online casino games fair and random?

    If you choose to play at a top-rated online casino that is licensed and regulated, you can rest assured that the games you play will be random and fair.

    Online casino games use random number generators (or RNGs) to ensure that gameplay is completely random. Learn all about fair gameplay with our handy casino game guide!

    How do online casino games work?

    Depending on the online casino game you choose to play, you'll find different ways to play and win. If you choose to play an online slot, playing is simple. All you have to do is place your bet and click the Spin button to get started.

    However, if you need more information, keep your eyes peeled for the i button which should tell you everything you need to know.

    What are live casino games and are they worth playing?

    Live casino games are the perfect mix of your favourite online games and playing at a brick and mortar casino. The bright lights and dealer interaction you'll find while seated at a table in a land-based casino is what you'll find while playing live dealer casino games.

    If you'd like to find out more, read our extensive live casino games guide and learn everything you need to know.

    What are mobile casino games?

    If you spend a lot of time using your mobile device of choice, then mobile casino games are for you! Modern mobile games and the exciting development of the mobile casino industry means you'll find the best games possible in mobile format.

    Take your pick of games that you can play in your browser or down app and get started.

    Is it possible to play online casino games for free?

    Definitely! Many online casinos offer their players the chance to experience online casino games without having to spend a cent.

    You can also find many popular free online slots, table games, and casual casino games available at different websites across the internet. These free games are exciting and a fun way to discover something new.

    Which software providers can be found at online casinos?

    The online casino industry is filled to the brim with fantastic casino game providers that create brilliant ways to play. Many software providers that you find at land-based casinos also create games for online casinos.

    You'll find popular choices such as Microgaming, NetEnt, and many others available instantly, but remember that each casino has its own set of software providers.

    How much do casino games pay out on average?

    All casino games are created with a set payout percentage that determines how much you could win based on all bets placed over a certain period of time. Many online slots have a payout percentage of 97% on average, but that may change based on the software creator's decision.

    It's always better to play a game with a higher payout percentage for more chances to be a winner. Read our handy guide to find out more.

    Oh no! My game froze, what should I do?

    Accidents happen and if you've found that your casino game has frozen, you may need to refresh the page you're on to continue playing. Unfortunately, depending on how the game is being played, you may lose your current spin.

    If you were enjoying free spins, you should still have access to your free spins once you've refreshed the page. If you run into any serious issues, consult the customer service department for more information.

    I'm unable to play a particular casino game. What should I do?

    There may be a number of reasons you can't access a particular casino game. If you're sure that the game is not restricted due to your location, the software may be unavailable entirely.

    You can also try disabling any VPNs or ad blockers you have installed on your browser. It's also important to ensure that your flash software is up to date.

    My casino game is running slow. How can I fix it?

    There are a number of factors that could be contributing to your game running slower than it should. Firstly, try reloading the game page. If that doesn't work, you can try closing your browser and reopening it.

    If you're still having troubles, you may need to reboot your computer or mobile device. Your last resort will have to be contacting customer support if the issue continues.

    I love Vegas Slots! Can I play them online?

    Of course! A number of great online casinos host Vegas Slots for you to enjoy. You can choose to play these Vegas-style slots for real money or for free.

    If you choose to play for free, you can experience these exciting casino games without having to spend a single cent.

    I love online slots! Which casino should I play at?

    The online casino industry is booming. Every month, new online casinos pop up to cater for different players around the world. Many online casinos offer hundreds of online slots by many different software providers.

    Take your pick of our top online casino choices and you're bound to find the perfect site for you!

    Which games can be found at online casinos?

    Thankfully the online casino industry is all about making their players happy. Filled to brim with hundreds of online casino games, you'll have access to online slots, table games, live casino games, mobile casino games, and casual games.

    Be sure to choose an online casino that offers everything you want to explore. Take a look at our top online casino reviews and play with peace of mind.

    Races & Collectables

    How do online casino tournaments work?

    Tournaments are an exciting competition that takes place at many online casinos every day. Usually taking place over a long period of time, tournaments require players to spin the reels of specific games or place bets to climb the qualifying leaderboard.

    Only those who place at the top of the leaderboard will be rewarded with fun prizes! Read our trusty guide to learn about the differences between casino tournaments and races.

    What is an online casino Race?

    Much like casino tournaments, races are short, sharp, and to the point. Instead of running for long periods of time, races tend to be quick and easy. You make your deposit, play the qualifying games, and win! It's that simple.

    If you'd like to know more, read our tournaments vs races casino guide for more information.

    What does gamification at an online casino mean?

    If you love playing video games as much as you love spending time at an online casino, then you'll love gamification features. Playing at an online casino that has gamification means you'll find exciting rewards, trophies, and perhaps even characters that can level up as you play.

    These social aspects of playing at an online casino can really boost your playing experience so give them a chance.

    Are tournaments available to play for free?

    Yes and no. Certain casino tournaments will require you to make a deposit before you're able to play along. If you spot a freeplay or freeroll tournament, you'll have the chance to play and possibly win exciting prizes without having to spend any cash.

    Always read the full terms and conditions before playing along to avoid any disappointment.

    Why should I take part in online casino tournaments?

    One of the main reasons to take part in online casino tournaments is that they are loads of fun! Tournaments give you the chance to explore new games and play against your fellow punters.

    Another great reason to play casino tournaments is the possibility of winning awesome prizes. Huge prizes are often the main attraction for tournaments and they can include vacations, cash prizes, or even cars!

    What are trophies and why should I bother collecting them?

    If you frequent online casinos that have loyalty reward programs, you may spot trophies or collectables on offer. These trophies can be dished out for completing different tasks.

    Certain casinos even allow you to trade in your trophies for rewards such as free spins or cash prizes. Learn everything you need to know about trophies or collectables by reading our handy guide!

    Security & Technical

    I'm having technical issues with my casino account. Who should I contact?

    If your online casino account or any of your preferred games are giving you trouble, always contact the customer support staff for more information. The support team at your chosen casino should be able to help you with any issues you encounter.

    Is it necessary to verify my casino account?

    Yes, it is. By verifying your online casino account, you'll provide your casino with all the information they need to protect your funds.

    Verifying your account also makes it easier for the casino to process your withdrawals. Avoid delays and ensure that all of your details are correct and up to date.

    How do I verify my online casino account?

    Verifying your online casino account is a quick and easy method to ensuring that your details are up to date and that your withdrawals are processed quickly.

    In order to verify your account, you'll need to send a copy of your identity document, a rates bill, and proof of your bank account to the customer support staff. Check in with your chosen online casino to find out more.

    Why can I access all of the casino games listed?

    Many online casinos host a number of different software providers, but you may run into some issues when attempting to play them all. Depending on the location you're based in, you may have troubles playing games by certain software providers.

    Always ensure that you can play the games you enjoy before signing up at the online casino you choose.

    Casino Complaints

    My online casino won't pay out my winnings, what should I do?

    It's an unpleasant situation when you're enjoying yourself at an online casino, but making a withdrawal is almost impossible. If you've followed every possible avenue and you're within the terms and conditions, but the casino still refuses to pay you your winnings, you have a couple of options.

    You can start off by publicly complaining on casino reviews sites. Still no luck? Contact the jurisdiction that your online casino is licensed in. This may be a long process, but it's important to alert the authorities to a behaviour such as this.

    I have a complaint to share about my online casino. Who should I contact?

    If you have a complaint to make against your online casino, start off by contacting the customer support team. Often the issues you're experiencing can be handled internally.

    If you're still unhappy with the service you're receiving, share your complaint on casino review sites or with the legislation board that registered the casino you're playing at.

    What should I do if I find a rigged casino game?

    Top online casinos that are registered and legally operating will use RNG or random number generators to ensure that games stay safe and fair. If you've found a particular casino game that you can prove is rigged, contact organisations such as the UKGC directly.

    By reporting rigged casino games, you could stop future punters from being robbed or tricked.

    CasinoWow FAQs

    What is CasinoWow?

    CasinoWow is all about bringing you the very best information, news, and reviews about online casino from around the world. We're here to review online casinos and ensure that you have all of the information you need to play with the peace of mind you deserve.

    Can I play with real cash at CasinoWow?

    No! CasinoWow is not an online casino. We only review and provide information on top online casinos, but we do not offer online casino services.

    How can I get in touch with CasinoWow?

    Do you need a helping hand? Visit our extensive FAQs section or take a look at our guides to learn everything you need to know about the online casino world.

    If you're keen to get in touch with us here at CasinoWow, contact us at our Support page and we'll respond as soon as we can.

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