There are several criteria that are looked at to pick the market apart to find the top online casinos. Below we will discuss 8 of the areas that we look at when deciding on our choices. Should you want to read up on each of the casinos in detail, you can take a further look at our top live casino reviews.
Top licence and customer service
There is probably nothing worse in the world than bad customer service. If we are spending our hard-earned cash on products and services, we demand our money’s worth. This is especially t3rue in the aftermath of the purchase when something goes awry. As customers, we want to know that there is an ethical and efficient resolution process to our woes. The same thing is expected at live online casinos.
The top 5 live casinos listed on this page offer the finest client service in the world. Disputes are dealt with promptly and fairly and should you need access to information or assistance about anything on the casino site; you can contact a casino rep quickly via 24/7 live chat via the site. Failing this, you can send an email, or make a telephone call to the call centre. In our experience, the operators have always been friendly and super-efficient at their work.
At CasinoWow, we are very protective over our public, and as such trust only those operators who own licenses issued by some of the more reputable gambling regulators, in jurisdictions such as the UK (UK Gambling Commission/UKGC) and Malta (Malta Gaming Authority/MGA), to name the benchmarks in the industry. These regulators have strict requirements that must be met continually if operators are to keep their licenses.
Among the list of criteria needed, is a bulletproof client resolution process. Failure in this department could see a live online casino fined or worse - lose their membership. For this very reason, you can be assured to receive the best service from these well-regulated operators.
Dual platform playability
To be ranked as the best of the best on the ‘WOW’ top 5 list of live dealer casinos, it is not sufficient to support only regular desktop device software and playability, anymore. The mobile market is the leading digital market in the industry at the moment and to have one platform without the other, would prove detrimental to a casino’s long-term survival.
For this reason, we ensure that our top 5 live casinos offer in-browser HTML5 playability for mobile devices as well as decent downloadable software and applications for both desktop and mobile devices.
All live casinos make use of third-party software products to service their customer base. The top 5 online live casino dealers embrace not one or two, but several live dealer software providers in their portfolios. This way players are spoiled for choice. Evolution Gaming is the leading software provider on the market, so a top casino must have this provider on board to be classed among the best.
Other prominent names in the iGaming sphere that produce great live dealer games, are Net Entertainment, who’s ethos on ‘Quality over Quantity’ has led to the production of several top-class live dealer game title; and there’s Playtech, whose reputation proceeds them in the online gambling industry.
Now we get to the nitty-gritty - the very reason we seek out live casinos is for the games. We cannot just look at one attribute in this category to choose our top 5 live casinos though, but rather a few important factors should be considered when selecting the best vendors:
Dealer Presence: Sure, it’s easy to hire dealers to host your games, but is it easy to train them to be the most courteous and helpful dealers in the world? Top developers have only the best-trained dealers and croupiers, who offer a positive gaming atmosphere.
Visual Atmosphere: We ensure that our top casinos embrace games with an excellent visual atmosphere. This includes the definition of the display, table layout, presentation of gaming controls, and the variety of camera angles used. All of this enhances the immersive value of this form of live entertainment.
Gameplay and mechanics: Here, we assess whether the gaming software runs smoothly on the casino platform. Evolution Gaming software is known for its compatibility with most casino platforms, but this is not always the case in some live dealer operations.
Game Selection: It is important that top live casinos offer a healthy choice of top-class titles to play. A bland portfolio of games takes points off in our evaluation. Be assured that our top 5 casinos will contain a list of the more popular forms of live casino games. These will include Live Roulette variants, Live Blackjack, Live Casino Hold’em and Texas Hold’em, Live Baccarat, Dreamcatcher, 3 Card Poker, and Stud Poker.
Extras: Our ‘WOW Top 5 Live Casino’ list includes games with extra features, like side betting options on some of the more popular games.
Table limits and betting options
When gambling online, not all casino players play in the same manner, nor can all casino goers afford the same style of play. For this reason, CasinoWow top 5 casinos will have several tables of each type of game, with different table limits available to different categories of players.
Low limit games are provided to cater for beginners who have not yet built up the confidence to place higher bets. Standard tables provide a nice equilibrium for veteran players who do not want to bet low numbers but do not necessarily want to bankrupt themselves in one round.
High Limit games are provided to cater to High Rolling players, who prefer high-risk taking.
It is vital that to be ranked as a top casino, that you offer a good VIP experience, and so a mix of tables will ensure that all are kept happy.