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10 of the most important features of an online casino

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Not all online casinos are created equally. Here are 10 features to take into consideration when trying to choose where you’ll play next.

Online casinos and the industry as a whole have grown exponentially throughout recent years. Due to a large number of fantastic options available, you may be wondering how and where to get started.

We’ve round up 10 of the most important features of an online casino and why you should consider them before signing up.

1. Payout speed

While making a deposit may be simple and placing bets is straightforward, knowing that you’ll be paid out as quickly as possible is always important. Find out more about the speed at which you’ll be paid out at any online casino you visit. This may vary depending on the withdrawal method you choose but the speed at which the online casino processes payouts is very important.

2. Strength of licencing

Knowing that an online casino is licensed and regulated is the first step to playing safely. However, not all regulators are as hands-on as they should be. The regulator should be there to protect you and be on your side should any issues arise with the online casino you’re visiting. Choosing an online casino with a strong license, such as the UKGC or the MGA, is vital.

3. Responsiveness to complaints

While it would be ideal to never have to complain to an online casino, life happens and there may be times when you need an issue resolved. If an online casino can attend to complaints quickly and efficiently, this is a great sign!

4. Experience of operators

New online casinos are joining the market every month but those who run the casino should have many years of experience in the industry. Knowing an operator understands how the industry works can instantly put your mind at ease.

5. Bonuses & offers

Promotions and bonuses are a great way to experience any online casino. Be sure to take a look at the offers a casino releases and understand the terms and conditions before signing up for an account.

6. Software & games

Online casinos are all about entertainment and that’s where casino games shine. Make sure that you know which software providers are available and which games are ready to be played. Always pick an online casino that will keep you smiling and having fun!

7. Security

The internet can be a dangerous place and when you’re sharing your banking information with an online casino, you need to know that it will be safe. Doing a little research and understanding what software is used to keep your personal information and money safe is a simple and important step to follow.

8. Withdrawal limits

When a big win lands, you need to know that you can withdraw your funds in a way that suits you. Online casinos often have daily, weekly, and monthly withdrawal limits that could affect how you receive your funds. Find out more before signing up to avoid disappointment.

9. RTP available for all games

Knowing what the RTP of any particular casino game is before playing can help you make the right decision for you and your budget. It’s always a good sign if an online casino readily shares the RTP with you to help you make the right choices.

10. Customer service

Finally, customer service is more than just a good idea – it’s vital to a fantastic casino experience. The customer service team can make or break a casino. Being friendly and knowledgeable with the training to handle any situation is what sets one online casino apart from another.

Now that you’re more in the know about what makes a really great online casino, why not take a look at our top-rated choices and find out more.

Published: August 3, 2021

Anything incorrect or missing?

Article by Stelly

CasinoWow Contributor

Hey there! I am Stelly, and happily, I'm part of CasinoWow's content team. It excites me to be able to write and share with all gambling enthusiasts unbiased reviews and news that contribute to the gambling community and industry. Thankfully, I also have the chance to help you make an informed choice for casino brands and games, as well as provide interesting guides and news.

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