Do you have what it takes to be a croupier? We explore the dos and don’ts required of croupiers daily to keep the games we love fair and fun.
Have you ever wondered what it would be like to live the life of a croupier for even just a day?
Online croupiers have an important job as they must keep things fun but fair for every player. Just as it is for players, there are unspoken rules and etiquette that croupiers are expected to adhere to during the live casino games .
Let’s look at some things croupiers are allowed and not allowed to do in land-based and online casinos .
Welcome players
It might seem like a simple task, but as a croupier, you need to have a welcoming presence that draws players in and makes them feel at home . This starts the minute they approach the table or load the casino game online and continues long after they leave.
No matter your mood, you’re expected to maintain professionalism and make the players feel welcome.
Make players feel at ease
A croupier is, in essence, a host whose main task is to create a welcoming and enjoyable atmosphere for all players.
They often start by warmly welcoming all new players at the table, throwing out phrases like ‘Hello, good to see you!’ or simply ‘Welcome to the table’ , starting things on a positive note.
Throughout the game, they will make an effort to get each player's name and address them as such. This not only makes the experience feel more personal but also establishes a familiarity.
Croupiers always provide clear instructions on the game rules , making the experience pleasant for both experienced and new players. By setting a standard and providing a transparent platform, croupiers help players get that boost of confidence and sense of security they may need.
In addition, the croupiers will continue to engage in light, friendly conversation throughout the game. You may find them sharing fun facts, commenting, or simply asking how your day is going, creating a relaxed environment through social interaction.
They can also encourage you or congratulate you on a win . Whether you win or lose, they keep the atmosphere upbeat and supportive, encouraging players not to give up hope .
Though, if you've been wondering how to become a live dealer in an online casino , you should know that these aren't the only responsibilities in the job title of a croupier. Here's what else they do:
Keeping things fair
The croupier is not just a social companion but also follows strict procedures throughout the gameplay to ensure that every round offers a random and fair outcome. Whether shuffling cards, handling chips, or spinning the wheel, they do it according to the procedures they’ve been taught.
They also look for potential cheaters, keeping players honest and the game fair . All croupiers have undergone training and know what signs to look for to spot a potential cheat or shady player.
Things croupiers are not allowed to do
Croupiers are an integral part of live casinos . As such, there are plenty of things they are expected to do. However, there are just as many (if not more) that dealers aren't allowed to do.
Croupiers cannot touch their faces throughout the game. Their hands must always be visible. They can’t leave the table unattended. Meaning they must stay at their table throughout their entire shift. While they can have light conversations and clearly explain the game rules, they are not allowed to provide personal advice or share strategies. Croupiers can't wager on the tables while dealing. They are not allowed to show favouritism. Even if someone they are familiar with takes a seat at the table, they are expected to remain impartial and treat all players equally.
It’s a fun job with many benefits, including travelling and meeting many people. However, it also comes with a lot of responsibility to ensure players enjoy a fair and fun betting experience. As you now know, croupiers are expected to uphold the highest professional standards .
That starts with being proficient in the best live casino games and goes well beyond memorising rulebooks. It also requires superb soft skills and a number of training to go through!
So, besides being a fun way to make a living, it's a profession that comes with a lot of responsibility and pressure.
by 
November 8, 2024
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